What will AIXplorers learn in this course?
- Explain how AI phone agents process and respond to calls.
- Identify business calls that are suitable for automation.
- Evaluate platforms, features, limitations, and operating costs.
- Build an AI phone agent with clear instructions and a structured knowledge base.
- Test conversations and reduce incorrect or invented answers.
- Configure human handoffs and basic safety safeguards.
- Measure performance, estimate business value, and prepare a deployment proposal.
- Maintain and improve an agent as business needs change.
What are the requirements or prerequisites for taking this course?
- No advanced programming experience is required for the course's guided platform-based approach.
- A basic understanding of how businesses handle customer calls is helpful.
- Access to a computer and a reliable internet connection is recommended.
- Access to an AI phone-agent platform, such as ElevenLabs Agents, is needed for the practical exercises.
- A test phone number and relevant business information will be useful when building an agent.
- Some platform features, phone usage, and commercial deployment may require a paid plan.
Who is the course for?
- Business owners: Reduce missed calls and assess opportunities to automate routine enquiries.
- Entrepreneurs and freelancers: Learn to build AI phone agents as a potential service offering.
- AI consultants and automation specialists: Add voice automation to their business solutions.
- Agency owners: Understand how to scope, deliver, price, and maintain AI phone-agent projects.
- Customer service and operations teams: Explore ways to handle repetitive calls and improve call coverage.
- AI beginners and curious professionals: Learn the practical foundations of voice AI without needing to be an experienced developer.
